Repair warranty
Quick answer
Every repair at Mobile Armour comes with a 6-month warranty on parts and labour, whichever screen or part you choose. If the part we fitted fails, bring the phone back and we fix it free. New drops or water damage aren't covered.
What's covered and what isn't
| Covered for 6 months | Not covered |
|---|---|
| A replacement screen that stops responding, flickers or shows lines | A screen cracked by a new drop |
| A replacement battery that fails or won't hold charge | Liquid damage after the repair |
| A charging port, camera or back glass part we fitted that develops a fault | Faults in parts we didn't replace |
| Our workmanship: loose fittings, seals or connections | Problems caused by damage the phone already had |
How to claim
Bring it in
Come to Kiosk 4, Warringal Shopping Centre with the phone and your receipt. No appointment needed.
We check it
We test the part we fitted and look for any new damage.
Fixed free
If it's covered, we repair or replace the part at no cost.
Every phone is tested before we hand it back. Notice anything wrong afterwards? Come back straight away, or call 0405 326 205. Your rights under the Australian Consumer Law are not affected by this warranty.
Warranty questions
Delivery & returns →How long is the warranty on a phone repair?
Six months from the repair date, on the parts we fitted and our work. It applies to every repair: screens, batteries, charging ports, back glass and the rest.
Do all screen options get the same warranty?
Yes. Standard LCD, aftermarket OLED and original screens all carry the 6-month warranty. The options differ in picture quality and price, not in cover. We explain each before we start.
What does the repair warranty not cover?
New physical or liquid damage after the repair, and faults in parts we didn’t replace. A phone that came in with heavy damage can have other hidden faults, such as a cut cable; we point these out when we can.
How do I make a warranty claim?
Bring the phone and your receipt to Kiosk 4, Warringal Shopping Centre, Heidelberg. We inspect it on the spot and fix or replace the part if it’s covered. Open 7 days, Mon–Sat 9 am – 5 pm, Sun 10 am – 5 pm.
What about accessories?
If a case or screen protector doesn’t fit your phone, bring it back unused and we swap it the same day. We don’t offer change-of-mind refunds. Faulty items are covered by the Australian Consumer Law.