Delivery, click & collect and returns
Quick answer
Collect free from Kiosk 4, Warringal Shopping Centre, Heidelberg (usually ready within 1 hour during opening hours), or get it delivered by Australia Post ($9.95 (free over $100), 2–5 business days after dispatch). We don't offer change-of-mind returns, but a wrong model can be swapped the same day.
How does click & collect work?
- Add items to your cart and choose “Click & collect at Warringal”.
- Pay online. Your order is usually ready within 1 hour during opening hours.
- We text you when it's ready. Collect from Kiosk 4, Warringal Shopping Centre, 56 Burgundy St, Heidelberg VIC 3084.
Collection hours: Mon–Sat 9 am – 5 pm, Sun 10 am – 5 pm. Bring your order email or the name on the order.
How much is delivery?
- Cost: $9.95 (free over $100)
- Carrier: Australia Post
- Time: 2–5 business days after dispatch
- Where: anywhere in Australia
What is your returns policy?
We don't offer refunds or returns for change of mind, so please check your phone model before you buy. Not sure? Call 0405 326 205 or bring your phone to the kiosk and we'll check it. This doesn't affect your rights if a product is faulty (see below).
What is the fit guarantee?
Bought a case or screen protector for the wrong model? Bring it back unused and we swap it for the right one the same day. Not sure which model you have? Bring your phone and we'll check.
What if something is faulty?
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If something is faulty, bring it to the kiosk or call 0405 326 205 and we'll repair, replace or refund it.
What warranty do repairs have?
Every repair comes with a 6-month warranty on parts and labour. If the same fault comes back, we fix it free. It doesn't cover new drops or liquid damage. More about repairs
Need help with an order?
Call 0405 326 205, email repair@mobilearmour.com.au or visit us at Kiosk 4, Warringal Shopping Centre, 56 Burgundy St, Heidelberg VIC 3084.